Why are Dollar Tree stores always understaffed?

Why are Dollar Tree stores always understaffed?

You can check the answer of the people under the question at Quora “does dollar tree have coffee

0 thoughts on “Why are Dollar Tree stores always understaffed?”

  1. Because the company wants to save money. Everyone that works at Dollar tree is part time, expect for the store manager and two asst managers, with one part time manager. Cashier’s don’t get many hours, and yes people say well schedule more cashier’s but that’s hard to do when your only allowed so many hours a week to schedule. The store I worked at all of us managers helped on the front even if we was busy doing our jobs we still helped. However I been to other stores as a customers and even as a manager to fill in that they don’t help up front they will hide in the office or backroom.

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  2. So, what, you have to wait 5 minutes in line instead of 2?
    Look around you, look at the sign (again). Waiting and labor economizing is part of the experience.

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  3. Dollar Tree, unlike Dollar General or Family Dollar, is a true dollar store thus:
    Their profit margin is low. They can’t afford excess staff.
    Shoplifting is lower. No need to monitor customers.
    Everything is the same price — few customer queries.

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  4. Thanks for the A2A.
    I’ll point out here that I do not now, nor have I worked for Dollar Tree. However, they follow the same basic principles as my company, Dollar General.
    To put it simply, cost.
    Both DG and DT are what are called ‘low-cost operators.’ The basic idea is that stores should be run on the highest profit, lowest cost model.
    This sounds like most retail, I’m sure, but the discount retail market really takes it to the extreme.
    The sad fact of this model is that the first thing to be impacted are the payroll budgets of stores. We often have to cut hours off our schedules to meet company directives. This burden falls into the employees and most often, the managers. Since the managers are salary, we are required to pick up the burden of low hour schedules, meaning single coverage openings and double shifts.
    Employees are a companies greatest asset, but also one of the most expensive. In a high turnover environment such as retail, corporate doesn’t put a great deal of effort into retention. (This is more about my experience at DG, I don’t know about DT.)
    So, stores will suffer through low hour schedules, with the expectation that store managers will burden the weight. That is one of the main reasons that discount retail stores often burn through managers. They are expected to put everything aside for the company for lower compensation than can be received elsewhere.
    Take care of your people and they’ll take care of you. A truth often overlooked by many companies these days.
    So, basically, stores are understaffed because stores often cannot afford to schedule employees at all times.

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  5. Paying employees is expensive. You’ve got to pay wages/salaries, benefits, workers compensation, training, and all that.
    How do you sell items for $1 while hiring people? Make sure the stores are staffed at or below the bare minimum.

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  6. They are much like any other low-cost operator.
    The more you pay your staff, the more you have to charge customers to cover that cost. One way to keep costs down is to hire fewer staff. Yes, it’s a pain when there are 12 people in line in front of you and there’s only one till open but what do you expect when everything is $1?

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  7. True. Yet they always have a sign out inviting people to apply for work. I’ve always found their employees to be very pleasant. That usually is a reflection of a decent working enviroment. Beats me why they’re understaffed.

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  8. Key to any retail profits is proper staffing. That is one of the expenses you can easily control The customer is inconvenienced for an extra 10 min.but each store saves thousands of dollars by controlling staffing hours. Besides after the rush the excess staff is going to just stand around and play with their cell phones (on company time)

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  9. Well I would say it’s because every thing is a dollar they are busy I know but they can sell a thousand items and only have a thousand dollars then you can break it down if there are five people working there a manager a assistant manager a cashier two stockers ok there is the building space cost electricity cost the employees the truck that delivers it has to be paid the product has to be paid factor all that in not to say if someone calls in . bags to put it in there are so many factors you just dont see unless you have been where they are I dont know if you ever notice things as I have like a box of those chocolate cherries at Christmas time use to be a dollar as the years go by they are still a dollar use to get about let’s say 20 cost goes up each year to make them the next year there are fifteen and so on and each year you work you want a raise how many times have you ever herd where you work hey no raise for me just hire a couple more people factor all that in and to stay open you have to make a profit each year I think by now you can guess what happens you must have the elite crew of people that makes it happen. Each day it’s not easy to do the job these few people in these stores has chosen but they are doing it for you there family it’s easy to get mad at someone for not having what you want .me I just say hey maybe next time keep up the good work .

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  10. That’s how they make a profit. Same reason why shelves are an awful mess, no one to clean and strengthen them up.
    This is not a store I shop at, because I only deal with stores where they treat the customer as valuable.

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  11. They operate with what is called ‘minimum coverage’ This means one manager and one cashier except for high volume holidays or the days the truck arrives. Someone up in corporate feels that is enough and store managers can’t really do anything about it.

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  12. Because they don’t keep track of when they get busy would be my guess. They can’t afford to keep extra employees around in case it gets busy. They may have one person stocking shelves but at several I have gone into I don’t think that is the case.

    Victor Allen’s

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