Is it rude to watch the barista making your coffee, and then if you think it doesn’t taste good, is it inappropriate to ask them to mak

Is it rude to watch the barista making your coffee, and then if you think it doesn’t taste good, is it inappropriate to ask them to make it again?

You can check the answer of the people under the question at Quora “don’t ask just pour the coffee

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  1. Short answer: absolutely not! If you think something doesn’t taste right, let your barista know and they’ll remake it for you. Just be nice about it.
    There was one time during peak morning, it was absolutely packed in the store. Drink cups were lined up so far we had to start stacking them inside each other (before sticker machine time).
    We had this man who was watching us over the counter, constantly asking where his drink was, and making a snide comment Everytime someone’s drink came out before his.
    I was bar support to Cami, one of our supervisors who had actually just come back from winning a Flat White drink competition.
    Well wouldn’t you know, this man had ordered a flat white.
    If you don’t know what that drink is, it’s steamed milk with ristretto shots. The way the milk is poured leaves a perfect circle of white in the middle of the cup. Even when poured quickly you can still get a decent circle.
    So this drink is ready to be poured. She has the cup on the counter, pitcher pouring the milk and I’ll be damned if that wasn’t her best flat white yet. The man, watching, starts screaming at her telling her how wrong that is. He’s saying things like “you don’t know how to make that drink” “do you even know what a flat white is” and going off about how it’s not what he wanted.
    Cami is trying to explain to him that this is indeed a flat white and what makes it so but he’s insisting that it was supposed to be foamier.
    Well sir, that’s a cappuccino you’re talking about.
    He was livid. He kept screaming that she made it wrong and she doesn’t know the first thing about flat whites. Finally, she gave in and just made him his cappuccino.
    I’m the Flat White champion and this guys going to tell me I made it wrong? Whatever. She turned to me.
    Moral of the story: if you’re going to watch us, be nice if you want it remade.

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  2. Interesting views above. Some what I believe is misinformed. Some that makes a point, albeit missing it. Some that is just over the top malarkey about artisan coffee “science”.
    First of all. You are paying for what you’ve ordered, most likely an industry standard of a product that you’re used to having. (For those that have a particular way that you’ve accustomed yourself doesn’t apply here).
    For example: latte, flat white, cappuccino (I’m going to stop there with examples).
    If the “barista” messes up with americano, espresso. Yeah, ask for your money back. That person is the white elephant.
    Back on topic.
    I’ve mentioned those three types of coffees. Since they are the majority sales. They also happen to contain milk (or plant based milk).
    Here’s a thing. It’s a major thing. Something that happens everywhere, everyday, at every type of places that sell coffee from The Savoy, artisan cafes, to chain coffee shops.
    Human error (also, over/double heated milk ).
    If something is not done to an acceptable level. Everyone has the right to ask to have it remade. End of story.
    The amount times I’ve kept quiet, and let it pass. I regret them now. Why? If no one corrects the mistakes, why let the next customer suffer the same.
    I like my coffee done correctly. Not perfectly, just correctly. As per your training. Nothing more, nothing less. Unless I’m feeling adventurous.
    Oh, and watching is not a crime nor an etiquette faux pas. Certainly not in the manner it was worded.

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  3. At one-off places it’s interesting to watch what they do. Part of that is why some one-off places make it so easy to view what they do.
    If you are unhappy with their product, let them know (after just a few sips, not after finishing the drink) as most will usually remake it or make you something else.
    At chains, I watch because I want to be sure they used the correct things for what I ordered. If it’s not right, tell them and they remake it. For instance, if I order a latte with non-fat milk and no sweetener and I see them pull out whole milk or pump in some sweetener/flavoring, I will just politely ask them if that is for my non-fat latte. 9 times out of 10 they were just distracted and grabbed the wrong thing.
    People make mistakes. Being rude doesn’t usually help a situation when you want them to remake the drink.
    However, if you order something (from any place) and you get EXACTLY what you ordered, THEN decide you don’t like it, they should not need to remake your drink into something else you like better for no charge.
    Some places will offer you a sample of basic drinks like brewed coffee, cold brew, or iced tea. Just ask if they have a sample you could try.

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  4. It’s not at all rude to watch them! That’s part of the reason everything is open at most coffee shops—people find it really interesting to see their stuff being made. Now, of course the barista might be uncomfortable if you were rude or if you’re, like, staring at them and glaring, but just watching is 3000% fine.
    If it doesn’t taste good, it’s totally fine to ask! Don’t be rude about it; it’s as simple as “Hey, sorry, this tastes a bit off—could you remake it for me, please?”. I would recommend you know how the drinks are supposed to taste, though; sometimes people will complain about drinks that are made exactly as they’re supposed to be. That being said, trying a new drink or something is always a bit risky. At Starbucks, they pretty much explicitly will remake your drink if it’s bad or you dislike it, as long as you haven’t drank a significant amount of it. In that case, it’s as easy as “Hey, sorry, I don’t like this. Could you make me a [x] instead?”. Obviously it wouldn’t be great to order an iced coffee, decide you hate it, then order a frappucino; that’s getting a super expensive drink for cheap, and that’s not ethical. But there are plenty of ways to fix a drink you don’t like or switch it out for a flavor you know that you’ll love.

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  5. It’s absolutely not rude to watch someone make something you’re going to drink, and if it doesn’t taste good, by all means ask for a new one. Having said that, there’s a difference between watching and grilling somebody, and looking for mistakes. People can sense that, and some people would become nervous and mess up your Latte where they ordinarily wouldn’t if they didn’t have a nit picky, judgmental, ass waiting for them to fuck up. There’s a fine line there, and it’s not cool to be “that guy”….or girl.
    I was a barista in an amazing coffee house in New Orleans before I was a bartender. People expected perfection and to be entertained to a certain degree. I learned then that a show of confidence while I made their coffee was half of what made people confident in my expertise. Me appearing confident in my presentation would be convincing enough that people would believe they were just served the perfect beverage even if the foam on my latte wasn’t that great. I also learned that customers who were overly critical got shittier service. Pick your battles wisely. If you want your coffee pretty so you can take a picture of it and post it on instagram, you’ve got problems and your coffee not being perfect is the least of your worries… but if you just can’t resist, let them know your going to do that so they can get their best person to make your coffee. You may have to wait longer, but that’s the price you pay for staging your life. Leave a tip. The bigger the tip the better your service will be in the future.
    Be polite to people making your food and drinks. Some service industry people exact revenge on “that guy” or girl, and you don’t want to be ingesting any added ingredients that shouldn’t be there. Always be polite and kind. Give people the benefit of the doubt and again, pick your battles wisely. Trust me when I tell you, you’ll get better service when you’re a great customer.

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  6. It’s definitely not rude to watch, because they’re set up so that you can see them, right? As for asking them to remake it, that’s a bit more problematic, because how are they going to make it differently, if that’s the way it’s made? If your motivation is to have a coffee you like, you might let them know you’ve made a mistake and would like- whatever it is that your little heart desires. You can even tell them how to, if you’re knowledgeable on these matters. And, my hope is that they’d toss the first one and make your new order free (assuming you’ve paid) without a qualm. That’s the best case scenario, though, so good luck and ask for what you want the first time.

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  7. Why is rude to watch… the machine is exposed to the public, so why can you not watch!!!
    Eg… if a person decides to undress in the middle of the street, do you watch?? Is it rude to watch???
    If the coffee isn’t right, complain… U are paying for it!!!!!

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  8. It is rude to stare at the baristas as they are making your drink, we find it very uncomfortable. It’s okay to ask us to remake your drink but please specify what’s wrong with it (maybe it’s too sweet, you don’t like foam, etc) and we’ll remake it for you how you want. Please don’t just say “it doesn’t taste good” and expect us to read your minds.

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  9. Not at all. I watch my drinks being made all the time.
    If your “coffee” ( i assume you ment a latte) is not correct, you should tell them.
    If you are demanding or cussing, then yeah, that’s rude but if your drink isn’t hot enough or the out thr wrong milk or you don’t like the taste, then you need to speak up!
    You just spent your money and should say something.

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  10. If it is not made properly or does taste good to you then of course you should tell them. They should offer to make you another . You should have to say anymore except to inform them that the taste is off . Just be sure that it is not a coffee bean that you have ordered which tastes a certian way that you do not like the taste of . Ordering one more is ok . Ordering a second one of the same variety and discovering that it is actually the bean flavor which is not suiting you means that you need to accept your order the second time around without complaint .

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  11. So many stupid Qs on this site. How about something a lot more intelligent for a change. But, if you don’t like the coffee, then don,t drink it. A BARISTA KNOWS HOW TO MAKE GOOD COFFEE. THATS WHAT HE IS PAID TO DO!!

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  12. I’ve never been a barista, only the customer, so I can only give you a layman’s opinion. Please take it with a grain of salt as I’m not the person having to do their job.
    I would say it all depends on how you go about it. In my opinion, staring critically in cold silence would be rude. You could accomplish the same thing in a more socially acceptable and well mannered way by engaging in a little light, friendly conversation with the barista while they make your coffee. If you are polite to people they don’t mind going the extra mile for you. As long as you aren’t blocking other customers, the place isn’t super busy and the barista doesn’t have a rush of orders piling up.
    I was in a Starbucks one time and after the barista made my latte it was really watery and I said to him “I hate to be picky here but something about this latte , it’s… well a bit watery, it isn’t thick enough.” He said “Ohh Ok I’m sorry. You know what it is? We make them with skim milk by default unless someone asks for a different milk. I’ll make you another one with whole milk.” He took back the firsr latte and pitched it out then made me the one with whole milk. While he was making it he said “If this isn’t thick enough for you just let me know and I’ll make it with cream instead. “
    The whole milk was just right.
    Later I had drank about half of it and it had become luke warm. I asked the barista if he could just throw it in the microwave for a few seconds. He said “I’m sorry but Canadian health regulations don’t permit us to do that. Not hot enough anymore? I’ll make you a new one. Just one second.” He did! Not only that he charged me not a penny for the two extra lattes he made me. I said “Why thank you friend. That’s very kind of you.” to which he cheerfully replied “No, it’s no problem at all. You need to enjoy it.”
    Needless to say I was pleased.

    Victor Allen’s

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  13. I am a barista and a coffee enthusiast.
    If I go to a coffee shop, I first evaluate the cleanliness and the way the barista on the coffee machine moves around.
    If the counter on the back is a mess and you can see the dirt on the milk jugs it’s a no for any milky drink.
    Get yourself a Americano or a espresso.
    And again if you know you don’t like coffee and you think it’s bitter maybe don’t order coffee? If you have had that drink before and you liked it then go ahead and let them know.
    Only thing is don’t go to the line and complain out loud in front of all the customers. Approach one of the runners and let them now or maybe if there is no one being served go to the counter.
    I personally don’t mind people watching me make their drinks, and no one that knows what they are doing would. I like watching the baristas do my drink so why would I care if they watch me.
    Also if you are used to another coffee shop just ask what is the standard for your drink and what are the coffee beans like, some coffee shops offer different beans to choose from.

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  14. I only drink Iced Mocha’s and stand at the side watching the magic- every once in a great while the barista will make a mistake and I POLITELY ask for a authentic Iced Mocha as I refuse to be a straight up asshole about someone making a honest mistake

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  15. Why would you, after watching the barista make a bad cup of coffee, would you want the same person to go through the same steps to make another bad cup of coffee?

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  16. There arent many barristas, if they have trained with a barrista certificate ,that majes a bad coffee ,they love you to watch their alchemy ,and no its not rude to tell them, if you have a problem ,they would most probably want the feedback , so they could ascertain the problem

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  17. no not at all the customer is king I’ve done that a few times and asked them to re do it or give me my money back now i just go where they have a good barista

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  18. If it doesn’t taste good it is not in appropriate to ask them to make another one. They do make mistakes. As for watching them make your coffee, I don’t think they really care.

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  19. It is not rude to watch your barista make your drink. If you paid for it, you are confirming what you paid for.
    If the quality of your order is not up to standards, then yes, it is reasonable to request it again. There may be circumstances that may make ‘a do-over’ not realistic; so such a request may not work so well…

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  20. Not at all. It is absolutely reasonable to want to receive what you paid for. As long as you’re polite about it and do not berate the barista for making a mistake, there is nothing wrong with expecting your drink to taste good.

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  21. if you don’t like it then don’t like it it’s appropriate to ask them to remake it and tell them what you didn’t like about it.

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  22. No, I do not think it is rude to watch your barrister prepare your coffee . Most coffee shops expect that, and most coffee shops want you to be satisfied with your cup of Joe. Just a friendly reminder, be kind, no need to get upset if your coffee is not what you want it to be . I treat everyone the way I wish to be treated, sometimes we just need our cup of coffee to be that really special moment in the morning.

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  24. Most individuals working in an open setting are aware of their customers’ interest,attention, even vigilance in their food or beverage preparation.
    It’s not rude to replace your beverage for a valid reason. Just be ready for the outcome: you could earn more than a fresh cuppa. “It doesn’t taste good” is a good reason, maybe the coffee apparatus has soap in it, or mold. Be specific about the taste: keep the drink and show them.

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  25. No!!!! We actually don’t really notice you staring too often. We are all hyper focused on the labels being printed and the amount of sequencing of drinks we have to do. Half the time I will be staring down at my next drink label, while hearing the drive threw line order, and while listening to my shift telling me we are out of cold brew/whatever breakfast sandwich.
    Even before I became a barista I was fascinated with how fast and in depth the drink crafting was. So I don’t mind, however with any situation don’t be creepy about it.
    As for remaking your drink, depending on the situation you may have ordered the wrong item without realizing it. For example today, I had a mom order her 6 year old a Java chip frap when really she should have ordered a double chocolate frap. The java chip has coffee base, java chips, and frap roast in it. Of course a 6 year old it going to say it’s super bitter because they wanted basically a chocolate milkshake! They ordered through the drive threw so we had no idea who was getting the drink. Still-it’s Starbucks policy that if the customer’s drink is not exactly how they want it-we will remake it regardless. Also you can keep the drink we incorrectly made. If you don’t want it we will either trash it or give it to someone else!
    Again just be a pleasant human being and the baristas will love you! Especially in the morning you be treated like breathe of fresh air!

    Peet’s

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  26. Not at all, it’s common for people to watch their baristas make there coffee and if they don’t like it just kindly ask it to be made a different way.

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  27. Depends was it made poorly thru barista error or mechanical problems-those fancy machines have to produce the right heat and pressure to make the coffee properly.
    If it is because you cup of coffee came with enough descriptors or modifications to leave you breathless the issue is your maybe wound a bit too tight and coffee isnt what you really need.
    Just because it isnt just like the barista at XXX Coffee makes or the barista at another location of that chain makes-SHUT UP and drink it and remember to go there next time.
    Whole lot of taste differences based on ther beans, where they were grown, and how they were processed.
    A cup to cup comparison isnt an apples to apples comparison.
    Further is there is a line and you really want to have that discussion -STEP to the SIDE and let the line process but stay close enough for the barista to see you and dont give them a death stare and you just might get a remade cup.

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  28. If the coffee has not been prepared to your verbally instructed requirements and does not taste as you anticipated and expected.
    Then it is appropriate to ask the trained barista to make the coffee again to those expressed requirements.
    Because only you are authorised to put food and drink into your own body, and since you are paying for the hot drink to be prepared to your requirements.
    If it was not prepared to your requirements and did not taste to your anticipated expectations then you are entitled to ask for it to be prepared again until it does.

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  29. Making a really good coffee is an art. I’m sure no true barista would mind you watching and anticipating the order you made. Peering over the counter would probably not be appreciated though.
    If it truly was a bad drink then mention it and ask for a replacement, if you just didn’t like it then that’s your problem not theirs.

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  30. Is it rude to watch the barista making your coffee?
    It’s rude to stare at anyone. It’s also a little weird to focus all your attention on them while they make your drink and it makes them uncomfortable. Talk to them instead, it’s less awkward and if you schmoose them they’ll be nicer to you. Baristas are exactly like bartenders.
    If you think it doesn’t taste good is it inappropriate to ask them to make it again?
    Well, you payed for it and you probably payed a lot of money for it, so asking for it to be made correctly if it was wrong is not inappropriate. What would be inappropriate would be asking for something you didn’t pay for or being rude when asking for your drink to be fixed. It’s less inappropriate if you’re friendly with the barista, they’re a human too, that’s the most important thing to remember.

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  31. I’m a barista and I don’t find it rude when I’m being watched while making someone’s drink, it does get annoying though when your being watched and as soon as your finished making the drink is when the customer ask for a different type of milk or more sweetener things of that sort. Then now the whole drink must be thrown away and have to start from the beginning

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  32. If it doesn’t taste right, why would it be inappropriate to ask them to make it again? If you ask for a rare steak and get well-done, you’d send it back, why should coffee be any different?

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  33. Yes, it’s one of the things we hate the most. Not the asking to remake it if it really is wrong part. Just the watching us like hawks part. It’s really not fun to be watched while you’re doing your job. We baristas call that end of the bar “the fishbowl” and often feel like we’re animals in a zoo.
    This is especially true when we’re busy and you ordered at the register and then immediately go to the end of the bar like your drink is going to come out within the next five seconds. Trust me, it won’t. We might have twenty drinks to make before we can get to yours. My store prints out cafe, mobile order and drive thru tickets on one printer in the evenings. So we have to make drinks for people you don’t see who are technically in front of you.
    Which means you’re standing there with five other random people. No one is talking to anyone and if we say hi, we end up slowing down or getting distracted, which increases the chances that we make someone’s drink wrong. Some people can talk and bar at the same time. I can, when it’s slower. So, we all end up being awkward.
    As far as asking to remake it, If your drink tastes bad or different from what you ordered, mistakes happen, there is nothing wrong with asking to remake it. It’s how you ask that can come across as inappropriate or rude.
    There was a lady once, who just came up to the bar and just kept repeating the word, “no, no, no, no, no, this is wrong.” That is rude. Not only is this just a way to be condescending and not actually communicate what is wrong about the drink, it doesn’t help correct the situation. She didn’t contribute anything helpful towards the solution until after the barista had to ask what exactly was wrong. This is entitlement. This is displaying an attitude that you are some special little cookie and we should be telepathic and instantly know what’s wrong with your drink so that you don’t have to verbalize and communicate like a person.
    That’s rude.
    If, however, you approach the bar after a sip or two, and having spent a few seconds to figure out what is wrong, and simply say, “this doesn’t taste quite right, I asked for almond milk, but this is definitely not almond milk. Would you mind remaking it for me?”
    See how they’re different? Use your words. Articulate it. Recognize that more often than not, the person you catch to correct the problem may not have originally rung up your order, or even made your drink, and may not know what you originally ordered or have the knowledge that it was in fact, made with almond milk. I have no problem remaking your drink, or helping your troubleshoot what might be wrong, but please, for the love of whatever god you believe in, recognize that we are people too and we are not telepathic.
    Thanks for the A2A, Keith!

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  34. Let me break it down in simple, logical terms from the perspective of a bar owner, barista judge (a long time ago anyway) and a trainer.
    It isn’t rude to watch your drink being made. It’s an art form that competent baristas have worked hard to execute and they shouldn’t hide their craft. If you are being weird about it and asking a lot of questions as though you were testing their expertise, then you are just being an ass. I always watch just to see if they are nailing the basics and if not, I keep it to myself. It is not my job to train them or correct them, it’s the shop that covers that.
    Now the logic part: if the drink is competently prepared and taste awful, it isn’t the barista’a fault. It’s the bars choice of how they wish the drink prepared. Cross it off the approved bar list or order a smoothie next time.
    If it wasn’t prepared competently, no amount of impromptu training is going to fix it, just politely say it wasn’t what you expected and could you just have a regular coffee. Enough cream fixes almost anything and you can cross it off your approved bar list. This is all a master of research.
    If properly prepared and you like it, awesome. You have a winner. Pay attention to what they do, tip properly and become a regular. Ask questions about the coffee when business is slow and be genuinely interested. I am always happy to share what I know and freely admit I don’t know everything.
    I am always annoyed by others who think they do.

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  35. Rude? Not hardly. U R actually doing them a favor by letting them know where improvements are needed .Quite appropriate to complain if you dont (like it) they will think everything is ok

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  36. To do either is not rude. How you do it can be rude. Everyone makes mistakes, there is nothing wrong with asking that it be done again politely. I have even had baristas accidentally leave out a flavoring when really busy; rather than asking for a remake I’ve just asked them to stir it in. My baristas love me because I’m easy to please, I’m polite, I’m flexible, and I rarely ask for remakes.

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  37. Not rude. I don’t mind remaking drinks at all, if I didn’t do something a customer requested, like an alternate milk, or extra drizzle, or no foam, etc. Just make sure to give all the details to the cashier. I don’t know why customers don’t give details to the cashier. We have all kinds of options for customizing a drink order. You can’t get what you don’t ask for,

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  38. Not at all, it’s quite common to be watched when I’m making a drink. If it doesn’t taste right I’d much rather you just ask me to remake it then and there as well.

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  39. No, not at all. There could be something wrong with it and you are fully okay to ask them to make it again….but first do explain why!

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  40. It’s not rude at all, after all, coffee making, (depending on the barista), is certainly art.
    I would love to know wether or not you like your coffee, and if I could make it better. The goal is a happy costumer experience. It is not inappropriate, and I would feel free to ask the barista to remake it to your liking.
    A costumer walking away with a coffee not to his/her liking is a big problem in my opinion. We are always glad when you mention it, and give us a chance to fix it.

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  41. As a barista at a franchise company, this is not inappropriate. We’re usually busy and will mess up orders, so if anything we’re more than happy to remake your drink – unless you’re like my coworker, and think you’re too good to be remaking drinks.

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  42. No ! IMHO NO, it’s not rude, inappropriate or wrong! You are paying good money for good coffee. I don’t think the barista will be very happy if you pay same number of indian rupees instead of USD so why would you be happy to get BS instead of the real stuff you’ve ordered. And, btw, I’m watching the barista while preparing my coffee as well.

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  43. It’s totally fine to watch, in fact it’s all part of the service 90% of the time. If it’s not to your liking then of course you can ask them to remake your drink. It’s just coffee, it’s not the end of the world so just remember to be respectful and polite – nobody deserves to be talked down to, we just want to make you smile and enjoy coffee!
    It helps to let the barista know what’s wrong, too. Is it too hot or cold? Is the drink much more bitter than you’re familiar with? Trained baristas will often know instantly ‘what’s wrong’ just from whether or not the coffee tastes burnt or astringent, etc.
    Hope this helps!

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  44. No. You’re not doing any wrong by watching them make it, and certainly if it doesn’t taste good, they should remake it . I hope though, that you will be reasonable and not be doing this every time you purchase coffee.

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  45. There’s too much nonsense about coffee at the moment.
    If you get coffee at a cafe or coffee shop, how it tastes depends about 75% on the beans, 24.98% on the machine, and the rest is air, water and the barista.
    In other words, ask your man to make it again, and you’ll get exactly the same cup of coffee.

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  46. Why wouldn’t you share with the barista how you drink your coffee in the 1st place?
    And would you sit there and watch them make the second cup of coffee and complain about it?

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  47. No, it’s not rude to watch them. Quite often it gives them an excuse to show off. As for asking for it to be made again if it doesn’t “taste good”, it depends on why it doesn’t. You stand a fair chance of getting exactly the same again if you do. I’d cut my losses and go elsewhere.

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  48. Absolutely not. The cost of a coffee these day is absurdly over priced and you deserve to enjoy what you paid for. Never mind the comments from folks that tell you to suck it up. They are way off.

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  49. It’s not rude to WATCH them make your drink. What’s rude is micromanaging them and then waiting until the VERY end to be like “that’s made wrong” or “I asked for —“
    We are more than happy to remake your drink for you if you’re unsatisfied. But telling the barista “the process” to making your drink rather than just making your own coffee, pisses us off! 🤷🏼‍♀️

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  50. It is kind of like you are at work doing your job, and someone just sits there with their arms crossed staring at you judging every move you make. Now here is the kicker, that individual has never worked in the field you work in. They have no idea how to do what you are doing but they still think they have the knowledge to criticize your moves and tell you how to do your job. Would you enjoy that?
    Obviously if your drink does not taste right you should get it remade. No problem with that(some baristas might but that is a personal problem.) it is the staring that is rude.

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  51. No, just try not to stare awkwardly or be trying to get too intrusive about it. A batista is supposed to be providing you with a beverage that you will enjoy, if the drink doesn’t taste right maybe they messed up. They are human and mistakes happen.

    Dunkin’

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  52. It is not rude at all, any open preparation area is subject to the customer being able to see what is happening. If the drink is not how you ordered it then say so, otherwise they will serve up any old rubbish. You can sometimes tell that the result is not going to be good by watching how they make it. We have a local coffee shop where one of the Barisras dies not tamp the coffee properly and it is always bad so now I avoid that person.

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  53. I do not think it is rude to watch people do their jobs. Barista and bartenders are often performers as well as drink makers so they shouldn’t mind it. It is part of the job.
    As is making coffee that doesn’t suck. If your coffee is bad, or any other foodstuff not to your liking you have the right to complain and request a replacement.

    Eight O’Clock

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  54. First, you are spending your money; thus, you have a right to watch the barista.
    Second, you are spending your money; thus, you have the right to request that it be “fixed” to your request.
    Discussion:
    A barista is an employee, you are a customer. He wants money to support himself and/or his family. Essentially, he has no “right” to refuse your requests. Remember, until you actually pay for the coffee, it still belongs to him. Since it will do him no good to continue to possess it, he does NOT want it. Also, normally, none of his other customers will want it either. That makes you very powerful in this transaction.
    If this were a house, he has been contracted to build you a house, but to your exacting specifications. By law, you are required to pay him, according to the tenants of the contract. However, if the specifications are not met, you are not required to pay.
    Sorry to be so longwinded. The short answers are: 1) No, 2) No.
    Good luck!

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  55. If you are unhappy with the beverage we made you, please politely ask us to remake it and specify what exactly you would like so we can make it right for you! We don’t mind remaking a beverage at all normally, unless it’s really busy then it’s a bit of a hassle, but it honestly only takes a couple minutes so as long as you’re polite about it, we usually don’t mind 🙂
    As for watching the barista make the coffee and then saying something, we’d rather you let us know we’re making it wrong before we finish it, so as to not waste time.

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  56. Personally, I never ask for a free replacement on something unless there’s something actually wrong with it. For instance, I ordered a hot chocolate once and the milk had gone sour. That was politely returned and replaced, with a horrified apology from the manager. Likewise, I’ve returned countless items that weren’t made the way I ordered them or which were old. On the other hand, I drank every ounce of a smoothie that I absolutely hated. The manager offered to replace it and I politely declined b/c there was nothing wrong with it. I just thought I would enjoy it and I didn’t. It was made with bananas, strawberries, pineapple juice, orange juice, and coconut syrup. The next time I ordered that smoothie, I requested it without the coconut syrup and enjoyed every bit of it.

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  57. I like to watch to make sure they don’t screw it up . When they do screw it up after paying an outrageous money anyways they will make it again. That their job . I have thought if they can’t do it move them on .

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  58. Not rude at all!
    ..As long as:
    * you are only watching him in order to discover what you may or not like about it so that next time you’ll know what to order
    * you pay for the coffee that is remade
    * you don’t demean him for not getting it right
    * you aren’t acting like you would be better off just making it yourself (demeaning)
    * you aren’t one of those never satisfied, spoiled customers with no regard for the “peasant job”
    * you’re polite, friendly and respectful

    As a former food service/retail worker I will tell you that the nicer you are, the better your service is going to be, guaranteed.
    You really don’t want to be known as the: “Oh crap, here comes the rude ——, I’m not dealing with him/her” ..I’ve seen “things” happen to some of these people’s food/drink. I understand and respect “reasonable” cus…

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  59. Always ask for a remake if it doesn’t taste good.
    We will even remake a drink from another store.
    Watching your barista make your drink? It depends on the individual. Some baristas feel as if they’re on display when watched. Others aren’t bothered by it.

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  60. I do not think so. If you are paying for a service I would expect to get what I paid for. Especially if dietary requirements are involved. I’ve once asked for something with soya milk only to be given regular cows mils and suffered later as a result. If you ask for a coffee a specific way and then get it another I would ask for it to be given how I asked. If you pay for an ice latte with oat milk (or any other ‘speciality milk’ which normally incurs an additional charge), and then watch them make it with regular milk I believe you are well within your rights to ask them to remake it.

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  61. Sometimes we feel like people are staring us down while we are on bar. People stand on the other side of the espresso machine just behind the glass, put their fingers on it and don’t break eye contact until we put a drink out, only to tell them that it’s not theirs. Then when they get their drink they ask if it’s decaf. I’m not sure. Does the sticker say decaf? Then it is. sometimes these customers will also leave their straw trash on the counter, and that’s just rude. What’s not rude however is to sit or stand a respectful distance away, like you aren’t dying for coffee. People come in sometimes and act like darla from finding Nemo when they could be the dentist. If you are four or five feet away just leaning against the wall watching people on bar, that’s cool. But pLeASe don’t be… idk. I think it’s the equivalent of tailgating someone bc they won’t go fast enough. What’s also cool is when you have a little kid and let them watch through the glass. At that point idc how close you are bc it makes me feel like I’m doing something really cool and magical. If I sound rude I’m sorry :/

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  62. Being a barista these days pretty much means that you are on show, and one of my occasional regulars (a performing arts teacher) remarked that the espresso bar is like a stage and she loved watching us perform. I had never though of it that way but the analogy was very accurate. So long as they are not too busy, and you are genuinely interested, pretty much most baristas I know are quite happy to engage with their customers.
    On the issue of a coffee that you think “doesn’t taste good”, we need to be very clear. If you did not like the coffee merely because it is not to your taste (very many single origins are not what I enjoy in a coffee), I don’t believe you have a right to have it re-made; next time try a different coffee and enjoy experimenting to find a bean that appeals to your palette. If you are familiar with the coffee, and know that it is flawed from poor procedure (sour, bitter, muddy etc), then you are perfectly within your rights to ask for a remake (that’s where being friendly is really going to go a long way to making that happen). Make sure however that you are polite and are able to tell the barista what you felt the problem to be. Being overly critical of their technique is not necessarily helpful. We are professionals and many rightly consider themselves to have achieved something of an artisan status. Having a patron point out what they feel are “flaws in technique” because they’ve been binge watching “How to be a barista” on Youtube, is gonna bite. Vague nonsense that some may think sounds super sophisticated is not gonna score you points, especially if the barista picks up a full of sh!t show-off (believe me, we get them).
    We have many means of brewing at our disposal, and a wide range of beans that benefit from different techniques, ratios etc. Baristas enjoy experimenting and when we hit on something great, we are passionate about wanting to share it with fellow enthusiasts. Bring it on and engage, we love caffeine fuelled hype!

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  63. No, neither of those are rude unless you make it rude. 😉
    Have constructive feedback, such as more milk, more suger, more/less hot, etc…If you can’t tell me what’s “wrong” with it, how can I make it better? Everything is standardized, and that’s what the barista is trained to make. If you don’t like it the onus is on you to know how to improve it for yourself.
    And try not to “vulture” – standing close to the bar, preventing others before you from picking up their drinks without brushing past you or reaching awkwardly. Also, if there are others waiting, don’t assume that the barista is making your drink, and don’t distract them from their work by trying to talk to them about your drink when they are working on someone else’s.
    Finally, remember that a lot of instructions are inexact. “Light” and “Extra” aren’t exactly “none” or “half the usual amount” so be nice if they’re about to put what you consider to be too much whipped cream or foam, or if you notice they are about to put garnish you don’t want.
    My boss always used to say: “If I could read minds as well as these customers think I can, I would not be here. I would be raking it in in Vegas.”

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  64. Yes, it is rude.
    I once ask a barista on their water ratio, because I used to brew with 1:12.5 ratio. The coffee shop use a standard ratio of 1:14, so it’s not strong enough for me, but I didn’t make a fuss out of it, all I did was asked, and they noticed it. On my next visit, they asked me how I want it.
    A properly trained barista will notice if you have specific preferences, all you have to do before ordering a cup is telling them how you like it, and they will try to make it.
    Why it is rude? (It’s okay to watch, some brewing methods are interesting spectacles)
    Coffee beans are expensive.
    Coffee brewing, especially manual brewing is an art, and involves at least a handful of chemistry knowledge, it is not an imitation of coffee machine process. If you’re asking for another cup, you better understand specifically why you didn’t like the first brew.
    Throughout the world, I’ve never heard a barista with big salary, they are not paid like celebrity chefs, although most of them probably are artisans.
    Most people don’t understand coffee, it’s sort of like walking up to Donatella Versace and ask her to make you a Supreme t-shirt.
    Coffee is complicated, therefore taste and flavors are somewhat subjective. What the barista made may not suit your palate, so it is important to let them know your preferences before they brew, not after.
    Edit: seems like I have to clarify that I never visit franchised coffee shop. Personally, I only frequent cafes with manual brew and single origin, so, if you only visit franchised coffee shops, my answer will likely feels weird.

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  65. I believe it’s perfectly acceptable to watch the baristas make your coffee. That’s part of the espresso experience. Your drink is hand crafted specifically for you. Most baristas are professionals. They want you to enjoy their creation. If for some reason it’s not right, they should expect you to tell them what’s wrong. Just be respectful about it. Besides, you’re paying for it, right? Be prepared to tell them what you don’t like about the beverage. Is it too strong? Too watery? A darker blend then you expected?
    About the only time I can imagine this would not be acceptable is if somebody gives you a free beverage out of the kindness of their heart. It would just be rude for you to critique it, tell them what they did wrong, and tell them to do it again. In that case drink as much of it as you can, and appreciate their kindness.

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  66. Ah, yes, the thing no barista is ever going to admit to. The bane of our existence. The Single Most Annoying Thing customers do (besides pouring hot coffee into the trash to make room for cream).
    No, it’s not watching them make your drink. Most barristas don’t really care either way, and are often so focused on making drinks it won’t make a difference. Some might be uncomfortable, but for the most part, go ahead.
    The Most Annoying thing is when a customer does watch us make it, top to bottom… and then asks us to remake it AFTER they WATCHED us mess it up. If you see that we’re making your drink wrong, tell us as soon as you notice! It saves time and resources, and it avoids throwing an entire perfectly good coffee away. Don’t be that person, if you happen to notice before it’s finished.
    Now, if you think we made it right but don’t like the way it tastes anyway, we are happy to remake it for you! As long as you’re polite, it’s not inappropriate at all. You have the right to get what you paid for, and coffee at Starbucks is expensive, so we definitely want to get it right.
    Besides, on a business level, you’re a valued customer, and you wanting to return is how we stay in business. We want you to remember liking it, so it’s always in the shop’s best interest to remake it for you.
    Be polite and we’re happy to!

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  67. I believe you should see how you drink is prepared. If your drink doesn’t taste palatable than you should say “that”. You are asked to pay for a product and it should be acceptable unless you have never experienced an espresso. Your paying for that experience.

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  68. It’s completely fine. You just want to be sure your coffee is made how you like it, and if it isn’t, you should always feel fine asking the barista to fix it. If they won’t, then they must not care about their job.
    If a customer doesnt know what they like, i make several free samples, and sell them the one they like best. I try to be helpful, even if it’s a bad day, because i love my job.

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  69. It depends. Did you order a specialty flavor and then you don’t really like it? Or is there something “off” about the coffee, for example, the milk/cream is bad, or there’s just something really obviously wrong with it?
    If it’s the former, not really, you ordered it, and if you weren’t familiar with whatever specialty that was, that’s your own deal.
    If however, there’s something really wrong with the coffee, then you should tell them what it is and ask for either a remake or your money back.

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  70. Yes, it’s rude to hang around and watch us make your coffee. Every barista feels different, but I personally feel like I’m under more pressure. It’s different if you’re hanging around for a chat – but if we’re that busy, a chat probably isn’t the best option.
    Best to stand back and let us do our job. 🙂 But if we’re quiet, feel free to come up for a chat.
    But if you’re unsatisfied in any way with your coffee, please let us know! Most of us will be more than happy to remake it for you, and your feedback will help us discover the issue and rectify it, which gives you and other customers the quality coffee you all deserve.

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  71. (a) its not rude to watch your coffee being made (b) you are definitely entitled to ask for a remake: for the price you are paying it BETTER be right.

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