How reliable are the coffee machines at Starbucks (from a barista’s perspective)?

How reliable are the coffee machines at Starbucks (from a barista’s perspective)?

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0 thoughts on “How reliable are the coffee machines at Starbucks (from a barista’s perspective)?”

  1. Are you talking about the actual drip coffee machines or the espresso machines?
    The drip coffee machines used are quite reliable and rarely have any issues. There really aren’t enough moving parts for anything to “break” and the programming is so simple, there are rarely any issues. The biggest “issues” come with the plastic pour spout handle breaking off (which you just need to unscrew a cap and put a new one in.)
    The espresso bar’s are likewise quite reliable, but their increased moving parts make them a bit more complicated.
    Starbucks uses mostly Mastrena espresso machines and they contract out the service to a 3rd party service to repair and maintain them. If regular, daily cleaning is done properly and often, there are rarely any issues. I worked at Starbucks for around 3 years, with 2 of those years being at one of the top 10 grossing and foot traffic stores in the nation so the use on our machines is higher than normal. A year or so ago, when corporate changed the guidelines for times a shot should be pulled at (time it takes for water to be forced through the ground beans) the technicians were complaining that the command card they use to download all the info into the machines (these machines are a few thousand dollars each with powerful on-board computers) changing some other settings and causing tons of issues with the machines. It took a few weeks but they got it all sorted out.
    That being said, when well maintained and cleaned regularly the Mastrena machines are quite reliable.

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